DOCUTRAX Support Center

For any questions related to a specific account, we will need to verify the Client ID and your Account ID. This information is located at the bottom of the email notification you received from Docutrax. Upon authentication, you will be able to upload, download, update information in the system and ask account-specific and compliance-related questions. Questions of a general nature do not require identity verification.

  •  I need to update my contact information.AUTHENTICATION REQUIRED
    Before updating any information we need to verify your identity. Please locate the ClientID and the AccountID numbers found at the bottom of the email notification you received from Docutrax, then click the Authenticate link above to log in with these two numbers and gain access to account-specific information. Once redirected select the grey bar titled "Update My Profile."close
  •  We are no longer the agent for the insured.AUTHENTICATION REQUIRED
    Before addressing your concern we need to verify your identity. Please locate the ClientID and the AccountID numbers found at the bottom of the email notification you received from Docutrax, then click the Authenticate link above to log in with these two numbers and gain access to account-specific information. Once redirected select the grey bar titled "Exceptions and Waivers." close
  •  I am no longer the tenant at this location.AUTHENTICATION REQUIRED
    Before addressing your concern we need to verify your identity. Please locate the ClientID and the AccountID numbers found at the bottom of the email notification you received from Docutrax, then click the Authenticate link above to log in with these two numbers and gain access to account-specific information. Once redirected select the grey bar titled "Exceptions and Waivers." close
  •  Please remove our email address.AUTHENTICATION REQUIRED
    Before answering your concern we need to verify your identity. Please locate the ClientID and the AccountID numbers found at the bottom of the email notification you received from Docutrax, then click the Authenticate link above to log in with these two numbers and gain access to account-specific information. Once redirected select the grey bar titled "Exceptions and Waivers." close